SmartLocator is a solution for instant and accurate location retrieval of emergency calls integrated in emergency call centers

XLAB has been developing IT solutions for emergency services since 2009 in close collaboration with the Administration of the Republic of Slovenia for Civil Protection and Disaster Relief. SmartLocator was created out of sheer necessity. It addresses one of the main remaining problems modern call centres are faced with: getting the exact location of the caller. Accurately and efficiently.

SmartLocator is a web-based solution offering a set of services for instant and accurate location retrieval of callers.

checkAutomatic location retrieval using AML solution or Google ELS solution for Android phones
checkManual location retrieval using SMS and modern web technologies of today’s smartphones

Although it was primarily developed for emergency call centres, SmartLocator is designed to be used by other services, such as road assistance, insurance and financial services, where instant and accurate location retrieval is important.

SmartLocator allows seamless integration with other software solutions through standard REST API interface. This brings the full power of SmartLocator into the environment call operators are used to. SmartLocator is currently being used in emergency call centres in Switzerland, Germany, Lichtenstein, Finland, Iceland, Kosovo and Slovenia. The innovative SmartLocator solution has received awards from EENA organisation for outstanding emergency services innovation, from EuroCloud Slovenia for Best Cloud based Innovation and golden award for best innovations in Slovenia from Chamber of Commerce and Industry of Slovenia.

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