XLAB has been developing IT solutions for civil protection since 2009, when we started cooperating with the Administration of the Republic of Slovenia for Civil Protection and Disaster Relief. Through collaborative work the need for location retrieval of emergency number callers was identified and SmartLocator product was born.

The SmartLocator is a web-based application consisting of a set of services for instant and accurate location retrieval of persons in distress. The location retrieval can be automatic using AML solution or Google ELS solution for Android phones, or SMS-based using modern web technologies to accurately locate the caller. Although it was primarily designed for emergency call centres, SmartLocator is designed to be used by other services (assistance on road, insurances, financial services) where instant and accurate location retrieval is important.

The SmartLocator can also be integrated with other software solutions used by emergency call centres through REST API interfaces. The solution was already deployed and integrated in emergency call centres in Switzerland, Germany, Lichtenstein, Finland, Iceland, Kosovo and Slovenia.

The innovative SmartLocator solution has received rewards from EENA organisation for outstanding emergency services innovation, from EuroCloud Slovenia for best-cloud based innovation and golden award for best innovations in Slovenia from Chamber of Commerce and Industry of Slovenia.

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